An AI agent is given a goal and figures out how to achieve it. Not a script (RPA). Not a conversation (chatbot). Not a typing assistant (copilot). The agent plans, calls tools, queries data, takes actions, observes outcomes, adapts. Across multiple steps. Without step-by-step human supervision.
The capability has existed in research for years. What changed in 2024 is reliability. Foundation models (Claude, GPT-4, Gemini) became reliable enough at multi-step reasoning and tool use that agents stopped being demos and became products. Anthropic’s Computer Use (Oct 2024). OpenAI’s Operator (Jan 2025). The bar for what an agent can be trusted to do crossed the threshold.
Finance and procurement are where agents work best. Structured data (invoices, POs, contracts have stable schemas). Clear KPIs (DSO, DPO, cycle time, accuracy). High-value repetitive work (AP processing, collections, onboarding, approval routing). Domain rules well-codified (EN 16931, IFRS, country tax law). Every condition agents need to thrive — finance has them all.